ku98's Privacy Policy
Your personal information is completely safe with us. In this policy, we explain in detail how ku98 collects, uses, and protects your information.
Introduction & Purpose
ku98 is committed to ensuring a safe, transparent, and reliable online gaming environment for users in Bangladesh. When you create an account on our platform, play games, or use our services, certain information is collected by us. This privacy policy gives you a complete picture of that information — what is collected, why it is collected, how it is used, and what your rights are.
This policy applies to the ku98 website and all related services. By using ku98's services, you are considered to have accepted the terms of this privacy policy. If you have any questions, please contact our support team.
Section 1: What Information We Collect
ku98 collects only the information that is necessary for operating the service, ensuring security, and improving your experience. Details are provided below:
Personal Identity Information
Information you provide at the time of account registration:
- Full name and date of birth
- Email address
- Mobile number
- Age verification information (to confirm 21+)
- Password (stored in encrypted form)
Financial Transaction Information
Information required for deposits and withdrawals:
- bKash, Nagad, Rocket or Upay account number
- Transaction amount and time
- Transaction ID and reference
- Balance history and withdrawal records
Technical Information
Information about your device and connection:
- IP address
- Browser and operating system type
- Device identifier
- Cookie and session data
- Login time and session duration
Gaming Activity Information
Records of your activity on the platform:
- List of games played and results
- Betting history
- Bonus usage records
- VIP level progression information
- Time spent per session records
Section 2: How Information Is Used
ku98 uses collected information only for legitimate and stated purposes. Your information will not be sold to third parties under any circumstances.
Service Operations
Your information is used to create and manage accounts, process transactions, activate bonuses, and provide VIP benefits.
Security & Fraud Prevention
Information is used to ensure account security, detect and prevent fraudulent activity, and block unauthorized access.
Service Improvement
Information is used to analyze user experience, improve platform performance, add new features, and raise service quality.
Responsible Gaming
Information is used to monitor gaming habits, identify problematic behavior, and effectively apply responsible gaming tools.
Customer Support
Your account information is used to process your support requests, resolve issues, and provide better service.
Communication & Notifications
Email is used to send important account notifications, security alerts, and relevant information according to your preferences.
Section 3: Who Information Is Shared With
ku98 never sells your personal information to third parties. However, limited information may be shared in specific circumstances:
3.1 Payment Processors
Necessary financial information is shared with mobile banking services such as bKash, Nagad, Rocket, and Upay to complete transactions. This information is used solely for the purpose of verifying and processing transactions and is governed by the respective privacy policies of those services.
3.2 Technology Service Providers
Limited operational information may be shared with trusted technology partners to run the platform. These partners operate under strict confidentiality agreements and may not use your information for any other purpose.
3.3 Legal Obligations
If it is required to provide information due to a legal requirement or a valid order from a competent authority, ku98 will provide only the amount of information legally mandated. Where possible, you will be notified in advance.
3.4 Business Changes
In the event of a business merger or acquisition, user information may be transferred to the relevant entity, subject to the terms of this privacy policy being maintained. You will be properly notified before any such change.
Section 4: Data Security Measures
ku98 uses industry-standard technology and practices to protect your information. Our security framework is detailed below:
SSL Encryption
All data transmissions are secured by SSL/TLS encryption, which keeps information sent between your browser and our servers completely safe.
Secure Data Storage
Your information is stored in encrypted form on secured servers. Passwords are never stored directly — they are kept only in hashed form.
Access Control
Only authorized ku98 staff can view necessary user information, and this access is governed by strict internal policies.
Continuous Monitoring
Our security team monitors the platform's security 24/7 and takes immediate action on any suspicious activity.
Section 5: Cookies & Tracking Technologies
ku98 uses cookies and similar technologies to provide an improved user experience. Details of our cookie usage are provided below:
5.1 Essential Cookies
These cookies are essential for the basic functioning of the platform. They are used to maintain login sessions, verify security, and save your preferences. Without these cookies, the platform will not function properly.
5.2 Analytics Cookies
Analytics cookies are used to monitor and improve platform performance. This information is processed in completely anonymous form and is not used to identify any individual.
5.3 Cookie Controls
You have the option to accept or reject cookies from your browser settings. However, disabling essential cookies may limit some features of the platform. Continuing to use ku98's services will be taken as your consent to our cookie policy.
5.4 Local Storage
In addition to cookies, we may use browser local storage, which helps remember game progress and preference settings. This information stays on your device and is not automatically sent to our servers.
Section 6: Your Rights & Controls
As a ku98 user, you have several important rights over your own information. To exercise these rights, contact the support team:
Right to Access
You can request a copy of the information stored about you with us at any time. We are obligated to provide that information within a specified period.
Right to Rectification
If there is any incorrect or incomplete information in your stored data, you can request that it be corrected. ku98 will make that change within a reasonable time.
Right to Erasure
After closing your account, you can request that your personal information be deleted. However, some information may be retained for a specified period due to legal obligations or audit requirements.
Right to Object to Processing
You can object to marketing communications or certain types of data processing. ku98 will review your request and take appropriate action.
Right to Data Portability
You can request your account information in a structured, machine-readable format. This gives you the convenience of controlling your data.
Right to Restrict Processing
In certain circumstances, you can request that the processing of your information be restricted. During this time, we will only store the information and will not use it for any other purpose.
Section 7: Data Retention & Deletion
7.1 Retention Period
Your information is retained while your account is active and for a specified period after that. Financial transaction information is required to be retained for the period specified under applicable law. Gaming activity information is retained for security and dispute resolution purposes.
7.2 Automatic Deletion
Information that is no longer needed is securely deleted or anonymized by ku98 on its own. After an account is closed, a process of automatically deleting legally unnecessary information within a specified period is followed.
7.3 Secure Deletion Method
When deleting information, ku98 follows secure data deletion procedures so that deleted information cannot be recovered under any circumstances. Information stored on physical media is also properly destroyed.
7.4 Backup Data
Information in system backups may remain for some time after the primary data has been deleted. However, this backup data is subject to strict protection and is used only for disaster recovery purposes.
Section 8: Protection of Minors
21+ Age Policy
ku98 strictly provides services only to those aged 21 or above. We do not knowingly collect or store the information of any minor. Age is verified during the registration process, and if it becomes known that a minor has created an account, that account will be closed immediately and all related information will be deleted.
A message to parents: if your child has accidentally created an account, contact us immediately at [email protected] — we will act promptly.
Section 9: Policy Changes
9.1 Change Notification
ku98 reserves the right to update this privacy policy at any time. For significant changes, we will send a notification to your registered email address and will clearly state the date of the update on this page.
9.2 Reviewing Updates
We recommend that you review this privacy policy regularly. Continuing to use ku98's services after an update will be considered as your acceptance of the new policy terms.
Section 10: Contact & Complaints
For any questions, concerns, or requests to exercise your rights regarding this privacy policy, please contact us. ku98's support team is ready to assist you with all privacy-related matters.
Contact the Support Team
Complaint Process
If you suspect a violation of your privacy rights, please contact ku98 directly first. We take all complaints seriously and will investigate and respond within a set timeframe.
For more information, please read our Terms & Conditions and Responsible Gaming page.